Firstpass eliminates wait times, progressively generating efficiencies across your health system, hospital, or practice.
Static and siloed patient scheduling processes fail to stay up to speed with dynamic human interactions—and contribute directly to data loss. This means more time spent searching for patient information, more confusion, and more repetition—spurring system-wide delays, decreased care times, and increased wait times.
Lack of real-time patient-provider communication leaves both patients and providers perpetually in the dark. With no real-time updates, all parties are expected to stick to time slots chosen months ago—unable to account for day-to-day delays or measure already-existing wait times. Patients simply show up and wait, putting stress on the facility and wasting time that could be better spent otherwise.
Manual patient support processes and services slow every stage of the patient journey and contribute to operational lag. From phone calls to faxes, from emails to postal mail, getting patients the information they need—or the simple answers they seek—is a constant back and forth battle that can span days, weeks, or even months.
Firstpass acts like a GPS for your entire operation. With the help of artificial intelligence and predictive analytics,
Firstpass anticipates wait times at every touchpoint —taking into account projected check-in times, appointment delays, provider availability, exam-room availability,
appointment length, pharmacy lines, and more. It then intelligently reroutes patients, providers, and processes to
optimize every moving part—and bypass projected wait times at every stage.
Smart, contactless check-in kiosks. Automated help desks. Self-service web portals. Firstpass puts the power in your patients’ hands, allowing them instant access to answers through 24/7 chatbots and a personalized information portal. No more lengthy hold times, no more phone-tag, and no more needing to fax, email, or manually recite (and re-input) information that’s been saved in the system for years. Free your administration of tedious, repetitive, inefficient tasks—and deliver patients the answers they seek.
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Nobody likes surprises. And with Firstpass, there aren’t any. That’s because, along with smart routing, Firstpass keeps
patients in the loop with any scheduling shifts or updates via real-time communications and notifications. Patients receive automated alerts via the Firstpass mobile app—or
via the messaging platform of their choice. Firstpass even sends patients suggested departure times, based on their
location and any existing lines or delays at the facility they need to head to next.
Your patients want to feel taken care of. And they will with Firstpass. With reduce and predictable wait times, smart patient journey management, streamlined communication, and across-the-board insights that promote personalized care, patients gain a clearer picture—and greater control—of their health journey, incentivizing higher engagement, greater satisfaction, longer relationships, less turnover, and more referrals.
Doctors, nurses, lab technicians, radiology technicians. Firstpass gives every professional along the care continuum a clear view into who, where, and when patients are being served—along with the visibility needed to serve multiple patients at the same time. Rather than blindly buzzing-in the next number on the list, health professionals can see exactly who’s waiting, view their prior patient journeys, and even hand-select who to see next, based on a combination of medical history and real-time priority. From current wait times to average caretimes to personalized priority tags, Firstpass provides a dynamic care delivery system that changes and updates along with patient and professional circumstances—creating a human-centric solution for a human-centered process.
From how long your doctors spend seeing certain patients to the average time it takes your facility to process a radiology scan, Firstpass produces data-driven insights that allow providers to accomplish one, all-encompassing feat: optimize facility resources. By tying together every touchpoint of the patient experience—and generating greater value across each one—Firstpass offers a single, fully unified platform for improving your people, processes, and technology system-wide. The result? Measurable efficiency, productivity, and profitability gains—and higher quality care.
Actionable insights and pattern-based predictions help your facility run smarter—and faster. The Firstpass system tracks, stores, and analyzes data patterns surrounding appointments, check-ins, walk-ins, no-shows, wait times, care times, transit times, total journey times, department trends, and more—outputting specific opportunities for time savings, and insights into which business areas produce high productivity, and which lag behind. View it all on an intuitive, 360-degree dashboard for real-time operational snapshots at-a-glance—or informative deep-dives of every detail—to drive smarter, productivity-producing decisions.
Firstpass isn’t one-size-fits-all. It’s customized to meet the needs of your specific facility, structured around your topology design preferences and existing systems for easy integrations—and streamlined transitions. Simply integrate Firstpass with your existing patient management systems and active directory—and create new categories for staff, roles, and departments as needed. Then, add your facility’s rooms and designated services to enable automated, dynamic room assignments by service and average care times. Full flexibility allows Firstpass to work around your facility’s existing staff and structure, not the other way around. Deploy Firstpass on-premise, on cloud, cloud share, or as a SaaS solution.
Whether you’re an expansive enterprise or small health facility, Firstpass offers a customized deployment process and combination of the following leading-edge technology solutions, expertly tailored to your organization.
You can’t improve your patient experience until you see more clearly into it. Firstpass gives you a window: see wait and care times organized by department and patient, as well as the number of patients currently waiting, in-care, and in-transit, all at a glance. Plus, view no-show profiles and statistics, and get real-time alerts about which patients have been—or soon will be—waiting for too long.
Keep your existing systems intact: Firstpass integrates easily with your current EMR, radiology systems, pharmacy systems, and more to create a completely centralized patient engagement and experience platform.
Getting started is easy for everyone, across devices, workflows, and departments. Patients can connect to resources from their mobile devices anytime, anywhere; interactive smart modules allow professionals to deliver care across a range of remote functions; and a comprehensive administration control center enables easy allocation of facility resources—all across the same intelligent system. Simply add-on modules and any associated permissions to expand your Firstpass reach.
Your system and patients deserve the very best in advanced Ai, and Firstpass delivers. Our platform is pretrained on proprietary statistical models that are proven to work—and streamlined into software programs that are easy to use. With multiple overlapping intelligence layers, and no patient data shared outside of the system, Firstpass facilitates faster data processing, more frequent insight outputs, and more accurate, precise predictions—producing higher resource utilization across the entire facility or enterprise.
Hospitals 
Beds 
Patient journeys per year What are you waiting for? Schedule a Firstpass demo today.
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